491 lines
17 KiB
PHP
491 lines
17 KiB
PHP
<?php
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namespace App\Services;
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use App\Admin\Services\OrderService;
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use App\Exceptions\BizException;
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use App\Models\AfterSale;
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use App\Models\AfterSaleLog;
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use App\Models\DistributionPreIncomeJob;
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use App\Models\Order;
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use App\Models\OrderProduct;
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use App\Models\User;
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class AfterSaleService
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{
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/**
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* 创建售后单
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*
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* @param User $user
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* @param OrderProduct $orderProduct
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* @param integer $type
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* @param integer $num
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* @param array $params
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* @return AfterSale
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*/
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public function create(User $user, OrderProduct $orderProduct, int $type, int $num, array $params): AfterSale
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{
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if (!$orderProduct->can_after_sale) {
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throw new BizException('该订单商品无法发起售后');
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}
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//校验申请数量不能超过订单商品数量
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if ($num > $orderProduct->quantity) {
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throw new BizException('申请售后的数量不能大于订单商品数量');
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}
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if ($orderProduct->isGift() && in_array($params['type'], [AfterSale::TYPE_REFUND, Aftersale::TYPE_REFUND_AND_RETURN])) {
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throw new BizException('赠品不能发起退款/退款退货操作');
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}
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$amount = ($num == $orderProduct->quantity) ? $orderProduct->total_amount : bcmul(bcdiv($orderProduct->total_amount, $orderProduct->quantity), $num);
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if ($amount == 0 && in_array($params['type'], [AfterSale::TYPE_REFUND])) {
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throw new BizException('实际支付金额为0的商品无法发起退款售后');
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}
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$afterSale = AfterSale::create(array_merge($params, [
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'user_id' => $user->id,
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'order_id' => $orderProduct->order_id,
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'amount' => $amount,
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'state' => AfterSale::STATE_VERIFY,
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]));
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$orderProduct->update([
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'after_sale_state'=>1,
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]);
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return $afterSale;
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}
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/**
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* 是否待审核
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*
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* @param AfterSale $afterSale
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* @return boolean
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*/
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protected function isWaitVerify(AfterSale $afterSale)
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{
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return $afterSale->state == $afterSale::STATE_VERIFY;
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}
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/**
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* 是否待补充资料
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*
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* @param AfterSale $afterSale
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* @return boolean
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*/
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protected function isWaitApply(AfterSale $afterSale)
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{
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return $afterSale->state == $afterSale::STATE_APPLY;
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}
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/**
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* 是否待确认
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*
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* @param AfterSale $afterSale
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* @return boolean
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*/
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protected function isWaitAgree(AfterSale $afterSale)
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{
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return $afterSale->state == $afterSale::STATE_AGREE;
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}
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/**
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* 是否待确认收货
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*
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* @param AfterSale $afterSale
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* @return boolean
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*/
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protected function isWaitShipping(AfterSale $afterSale)
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{
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return $afterSale->state == $afterSale::STATE_SHIPPING;
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}
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/**
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* 是否待打款
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*
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* @param AfterSale $afterSale
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* @return boolean
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*/
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protected function isWaitFinance(AfterSale $afterSale)
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{
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return $afterSale->state == $afterSale::STATE_FINANCE;
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}
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/**
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* 补充资料申请
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*
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* @param [AfterSale] $afterSale
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* @param array $params
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* @return AfterSale
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*/
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public function apply(AfterSale $afterSale, array $params): AfterSale
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{
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if ($this->isWaitApply($afterSale)) {
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$afterSale->update(array_merge($params, [
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'state' => AfterSale::STATE_VERIFY,
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]));
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AfterSaleLog::create([
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'after_sale_id' => $afterSale->id,
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'name' => '补充资料',
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'desc' => $afterSale->description,
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'images' => $afterSale->images,
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]);
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return $afterSale;
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} else {
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throw new BizException('售后订单状态异常，请稍后再试');
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}
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}
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/**
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* 审核通过
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*
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* @param AfterSale $afterSale
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* @param string $remarks
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* @return void
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*/
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public function verify(AfterSale $afterSale, string $remarks, int $amount)
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{
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if ($this->isWaitVerify($afterSale)) {
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switch ($afterSale->type) {
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case AfterSale::TYPE_REFUND_AND_RETURN:
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$afterSale->update([
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'amount' => $amount,
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'state' => $afterSale::STATE_AGREE,
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'remarks' => $remarks,
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]);
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AfterSaleLog::create([
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'after_sale_id' => $afterSale->id,
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'name' => '客服审核',
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'desc' => $remarks,
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]);
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break;
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case AfterSale::TYPE_REFUND:
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$afterSale->update([
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'amount' => $amount,
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'state' => $afterSale::STATE_AGREE,
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'remarks' => $remarks,
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]);
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AfterSaleLog::create([
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'after_sale_id' => $afterSale->id,
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'name' => '客服审核',
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'desc' => $remarks,
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]);
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break;
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case AfterSale::TYPE_CHANGE:
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$afterSale->update([
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'state' => $afterSale::STATE_AGREE,
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'remarks' => $remarks,
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]);
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AfterSaleLog::create([
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'after_sale_id' => $afterSale->id,
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'name' => '客服审核',
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'desc' => $remarks,
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]);
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break;
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case AfterSale::TYPE_FILL:
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$afterSale->update([
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'state' => $afterSale::STATE_AGREE,
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'remarks' => $remarks,
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]);
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AfterSaleLog::create([
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'after_sale_id' => $afterSale->id,
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'name' => '客服审核',
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'desc' => $remarks,
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]);
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break;
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}
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} else {
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throw new BizException('该售后订单状态异常');
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}
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}
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/**
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* 补充资料
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*
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* @param AfterSale $afterSale
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* @param string $remarks
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* @return void
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*/
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public function backApply(AfterSale $afterSale, string $remarks)
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{
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if ($this->isWaitVerify($afterSale)) {
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$afterSale->update([
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'state' => $afterSale::STATE_APPLY,
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'remarks' => $remarks,
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]);
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AfterSaleLog::create([
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'after_sale_id' => $afterSale->id,
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'name' => '客服审核',
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'desc' => $remarks,
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]);
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} else {
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throw new BizException('该售后订单状态异常');
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}
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}
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public function agree(AfterSale $afterSale, array $params, $remarks = '用户已同意客服审核结果')
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{
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if ($this->isWaitAgree($afterSale)) {
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AfterSaleLog::create([
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'after_sale_id' => $afterSale->id,
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'name' => '客户确认',
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'desc' => $remarks,
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]);
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switch ($afterSale->type) {
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case AfterSale::TYPE_REFUND_AND_RETURN:
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$afterSale->update([
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'tracking_number'=>$params['tracking_number'],
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'remarks'=> $remarks,
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'state' => AfterSale::STATE_SHIPPING,
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]);
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break;
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case AfterSale::TYPE_REFUND://退款订单
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$afterSale->update([
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'remarks'=> $remarks,
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'state' => AfterSale::STATE_FINANCE,
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]);
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break;
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case AfterSale::TYPE_CHANGE:
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$afterSale->update([
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'tracking_number'=>$params['tracking_number'],
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'remarks' => $remarks,
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'state' => AfterSale::STATE_SHIPPING,
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]);
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break;
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case AfterSale::TYPE_FILL:
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$afterSale->update([
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'remarks' => $remarks,
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'state' => AfterSale::STATE_SHIPPING,
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]);
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break;
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}
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return $afterSale;
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} else {
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throw new BizException('售后订单状态异常，请稍后再试');
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}
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}
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/**
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* 物流拒绝确认收货
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*
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* @param AfterSale $afterSale
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* @param string $remarks
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* @return void
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*/
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public function shippingFail(AfterSale $afterSale, $remarks ='仓库验收未通过')
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{
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if ($this->isWaitShipping($afterSale)) {
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$afterSale->update([
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'state' => $afterSale::STATE_VERIFY,
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'remarks' => $remarks,
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]);
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AfterSaleLog::create([
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'after_sale_id' => $afterSale->id,
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'name' => '仓库审核',
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'desc' => $remarks,
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]);
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} else {
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throw new BizException('该售后订单状态异常');
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}
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}
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/**
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* 物流补货
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*
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* @param AfterSale $afterSale
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* @param string $remarks
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* @return void
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*/
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public function shippingFill(AfterSale $afterSale, $remarks)
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{
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$remarks = '补货完成，新的物流单号：'.$remarks;
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if ($this->isWaitShipping($afterSale)) {
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AfterSaleLog::create([
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'after_sale_id' => $afterSale->id,
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'name' => '仓库审核',
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'desc' => $remarks,
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]);
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$afterSale->update([
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'state' => $afterSale::STATE_FINISH,
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'remarks' => $remarks,
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]);
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} else {
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throw new BizException('该售后订单状态异常');
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}
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}
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/**
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* 物流确认收货
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*
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* @param AfterSale $afterSale
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* @param string $remarks
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* @return void
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*/
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public function shipping(AfterSale $afterSale, $remarks ='仓库验收通过')
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{
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if ($this->isWaitShipping($afterSale)) {
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$afterSale->update([
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'state' => $afterSale::STATE_FINANCE,
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'remarks' => $remarks,
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]);
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AfterSaleLog::create([
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'after_sale_id' => $afterSale->id,
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'name' => '仓库审核',
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'desc' => $remarks,
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]);
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} else {
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throw new BizException('该售后订单状态异常');
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}
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}
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/**
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* 财务确认退款
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*
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* @return void
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*/
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public function finance(AfterSale $afterSale, $remarks ='退款成功')
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{
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if ($this->isWaitFinance($afterSale)) {
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$order = $afterSale->order;
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$afterSaleProduct = $afterSale->orderProduct;
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// 售后变更的销售值
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$salesValue = '0';
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if (in_array($afterSale->type, [AfterSale::TYPE_REFUND_AND_RETURN, AfterSale::TYPE_REFUND])) {
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if ($afterSaleProduct->total_amount > 0) {
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// 总销售值
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$totalSalesValue = bcmul($afterSaleProduct->sales_value, $afterSaleProduct->quantity, 2);
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// 售后变更金额
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$amount = $afterSale->amount;
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if ($amount >= $afterSaleProduct->total_amount) {
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$amount = $afterSaleProduct->total_amount;
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}
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$changeSalesValue = bcmul($totalSalesValue, $amount, 2);
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$changeSalesValue = bcdiv($changeSalesValue, $afterSaleProduct->total_amount, 3);
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// 四舍五入（保留两位小数）
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$salesValue = round($changeSalesValue, 2);
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} else {
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$qty = $afterSale->num;
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if ($qty > $afterSaleProduct->quantity) {
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$qty = $afterSaleProduct->quantity;
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}
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$salesValue = bcmul($afterSaleProduct->sales_value, $qty, 2);
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}
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//执行实际退款操作；
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if ($afterSale->amount > 0) {//退款金额大于0才做实际退款
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$order->refundLogs()->create([
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'sn' => serial_number(),
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'after_sale_id' => $afterSale->id,
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'amount' => $afterSale->amount,
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'reason' => '售后退款',
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]);
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}
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} elseif (in_array($afterSale->type, [AfterSale::TYPE_CHANGE])) {//换货流程
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$qty = $afterSale->num;
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if ($qty > $afterSaleProduct->quantity) {
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$qty = $afterSaleProduct->quantity;
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}
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$salesValue = bcmul($afterSaleProduct->sales_value, $qty, 2);
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$vipDiscountAmount = 0;
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// 如果订单享受了会员折扣，则需计算会员折扣
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if ($afterSaleProduct->vip_discount_amount > 0) {
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$vipDiscountAmount = bcmul(($afterSaleProduct->sell_price-$afterSaleProduct->vip_price), $afterSale->num);
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}
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//复制一个订单（存商品价格，支付价格为0;）
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$changeOrder = new Order();
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$changeOrder->user_id = $order->user_id;
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$changeOrder->sn = serial_number();
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$changeOrder->products_total_amount = bcmul($afterSaleProduct->sell_price, $afterSale->num);
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$changeOrder->coupon_discount_amount = 0;
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$changeOrder->vip_discount_amount = $vipDiscountAmount;
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$changeOrder->reduced_amount = 0;
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$changeOrder->shipping_fee = 0;
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$changeOrder->total_amount = 0;
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$changeOrder->sales_value = $salesValue;
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// 收货地址
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$changeOrder->consignee_name = $order->consignee_name;
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$changeOrder->consignee_telephone = $order->consignee_telephone;
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$changeOrder->consignee_zone = $order->consignee_zone;
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$changeOrder->consignee_address = $order->consignee_address;
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//标记是换货单
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$changeOrder->is_change = true;
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$changeOrder->save();
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OrderProduct::create([
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'user_id' => $changeOrder->user_id,
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'order_id' => $changeOrder->id,
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'gift_for_sku_id' => $afterSaleProduct->gift_for_sku_id,
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'spu_id' => $afterSaleProduct->spu_id,
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'sku_id' => $afterSaleProduct->sku_id,
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'category_id' => $afterSaleProduct->category_id,
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'name' => $afterSaleProduct->name,
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'specs' => $afterSaleProduct->specs,
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'cover' => $afterSaleProduct->cover,
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'weight' => $afterSaleProduct->weight,
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'sell_price' => $afterSaleProduct->sell_price,
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'vip_price' => $afterSaleProduct->vip_price,
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'sales_value' => $afterSaleProduct->sales_value,
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'quantity' => $afterSale->num,
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'remain_quantity'=> $afterSale->num,
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'coupon_discount_amount'=> 0,
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'vip_discount_amount' => $vipDiscountAmount,
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'reduced_amount' => 0,
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'total_amount' => $afterSale->amount,
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]);
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$orderService = new OrderService();
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$orderService->adminPay($changeOrder);//支付该订单
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$changeOrder->update([
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'shipping_state' => Order::SHIPPING_STATE_PROCESSING,
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]);
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}
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$afterSale->logs()->create([
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'name' => '财务审核',
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'desc' => $remarks,
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]);
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$afterSale->update([
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'sales_value' => $salesValue,
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'state' => AfterSale::STATE_FINISH,
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'remarks' => $remarks,
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]);
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// 非赠品售后单，且售后单类型是换货、退款、退款退货
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if (! $afterSaleProduct->isGift()
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&& in_array($afterSale->type, [
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AfterSale::TYPE_REFUND_AND_RETURN,
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AfterSale::TYPE_REFUND,
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AfterSale::TYPE_CHANGE,
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])
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) {
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DistributionPreIncomeJob::create([
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'jobable_id' => $afterSale->id,
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'jobable_type' => $afterSale->getMorphClass(),
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'remarks' => $afterSale->isChange() ? '订单换货' : '订单退货',
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]);
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}
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if (bccomp($afterSale->sales_value, '0', 2) === 1) {
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$order->user->userInfo->incrPreGrowthValue(bcmul($afterSale->sales_value, '-1', 2));
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}
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} else {
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throw new BizException('该售后订单状态异常');
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}
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}
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}
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