diff --git a/app/Admin/Controllers/Complaint/ComplaintController.php b/app/Admin/Controllers/Complaint/ComplaintController.php
new file mode 100644
index 0000000..841831f
--- /dev/null
+++ b/app/Admin/Controllers/Complaint/ComplaintController.php
@@ -0,0 +1,164 @@
+<?php
+
+namespace App\Admin\Controllers\Complaint;
+
+use App\Admin\Controllers\AdminController;
+use App\Admin\Services\Complaint\ComplaintService;
+use App\Enums\ComplaintStatus;
+use App\Models\Complaint;
+use Illuminate\Http\Request;
+use Illuminate\Support\Facades\Validator;
+use Slowlyo\OwlAdmin\Admin;
+use Slowlyo\OwlAdmin\Renderers\AjaxAction;
+use Slowlyo\OwlAdmin\Renderers\DrawerAction;
+use Slowlyo\OwlAdmin\Renderers\Page;
+
+/**
+ * @property ComplaintService $service
+ */
+class ComplaintController extends AdminController
+{
+    protected string $serviceName = ComplaintService::class;
+
+    public function list(): Page
+    {
+        $crud = $this->baseCRUD()
+            ->headerToolbar([
+                ...$this->baseHeaderToolBar(),
+            ])
+            ->bulkActions([])
+            ->filter($this->baseFilter()->body([
+                amis()->GroupControl()->mode('horizontal')->body([
+                    amis()->TextControl()
+                        ->name('employee_name')
+                        ->label(__('complaint.complaint.employee'))
+                        ->placeholder(__('complaint.complaint.employee')),
+                    amis()->InputDatetimeRange()
+                        ->name('created_at')
+                        ->label(__('complaint.complaint.created_at'))
+                        ->format('YYYY-MM-DD HH:mm:ss'),
+                    amis()->SelectControl('complaint_status', __('complaint.complaint.complaint_status'))
+                        ->multiple()
+                        ->options(ComplaintStatus::options()),
+                ]),
+            ]))
+            ->columns([
+                amis()->TableColumn()->name('id')->label(__('complaint.complaint.id')),
+                amis()->TableColumn()
+                    ->name('_employee')
+                    ->label(__('complaint.complaint.employee'))
+                    ->value('${anonymous ? "匿名" : employee.name}'),
+                amis()->TableColumn()
+                    ->name('content')
+                    ->label(__('complaint.complaint.content'))
+                    ->popOver('${content}')
+                    ->type('tpl')
+                    ->set('tpl', '${content|truncate:50}'),
+                amis()->TableColumn()
+                    ->name('result')
+                    ->label(__('complaint.complaint.result'))
+                    ->popOver('${result}')
+                    ->type('tpl')
+                    ->set('tpl', '${result|truncate:50}'),
+                amis()->TableColumn()
+                    ->name('complaint_status')
+                    ->label(__('complaint.complaint.complaint_status'))
+                    ->type('mapping')
+                    ->map(ComplaintStatus::labelMap()),
+                amis()->TableColumn()->name('created_at')->label(__('complaint.complaint.created_at')),
+                $this->rowActions([
+                    $this->rowProcessStartButton()
+                        ->visible(Admin::user()->can('complaint.complaints.start'))
+                        ->visibleOn('${complaint_status === '.ComplaintStatus::Pending->value.'}'),
+                    $this->rowProcessCompleteButton()
+                        ->visible(Admin::user()->can('complaint.complaints.complete'))
+                        ->visibleOn('${complaint_status === '.ComplaintStatus::Processing->value.'}'),
+                ]),
+            ]);
+
+        return $this->baseList($crud);
+    }
+
+    /**
+     * 处理开始
+     */
+    public function start($id)
+    {
+        /** @var Complaint */
+        $complaint = Complaint::findOrFail($id);
+
+        if (! $complaint->isPending()) {
+            admin_abort('举报投诉记录的状态不是待审核');
+        }
+
+        $complaint->update([
+            'complaint_status' => ComplaintStatus::Processing->value,
+        ]);
+
+        return $this->response()->successMessage('操作成功');
+    }
+
+    /**
+     * 处理结束
+     */
+    public function complete($id, Request $request)
+    {
+        $validator = Validator::make(
+            data: $request->input(),
+            rules: [
+                'result' => ['bail', 'required', 'string'],
+            ],
+            attributes: [
+                'result' => __('complaint.complaint.result'),
+            ],
+        );
+
+        if ($validator->fails()) {
+            admin_abort($validator->errors()->first());
+        }
+
+        /** @var Complaint */
+        $complaint = Complaint::findOrFail($id);
+
+        if (! $complaint->isProcessing()) {
+            admin_abort('举报投诉记录的状态不是处理中');
+        }
+
+        $complaint->update([
+            'result' => $request->input('result'),
+            'complaint_status' => ComplaintStatus::Processed->value,
+        ]);
+
+        return $this->response()->successMessage('操作成功');
+    }
+
+    /**
+     * 处理开始按钮
+     */
+    protected function rowProcessStartButton(): AjaxAction
+    {
+        return amis()->AjaxAction()
+            ->icon('fa fa-play-circle-o')
+            ->label(__('complaint.complaint.start'))
+            ->level('link')
+            ->api('post:'.admin_url('/complaint/complaints/$id/start'))
+            ->confirmText('是否开始处理选中的举报投诉记录')
+            ->confirmTitle('系统消息');
+    }
+
+    /**
+     * 处理结束按钮
+     */
+    protected function rowProcessCompleteButton(): DrawerAction
+    {
+        return amis()->DrawerAction()->icon('fa fa-stop-circle-o')->label(__('complaint.complaint.complete'))->level('link')->drawer(
+            amis()->Drawer()->title(__('complaint.complaint.result'))->body([
+                amis()->Form()->title('')
+                    ->api('post:'.admin_url('/complaint/complaints/$id/complete'))
+                    ->body([
+                        amis()->TextareaControl('result', __('complaint.complaint.result'))->required()->minRows(15),
+                    ]),
+            ])->size('lg')
+        );
+    }
+}
diff --git a/app/Admin/Controllers/Complaint/FeedbackController.php b/app/Admin/Controllers/Complaint/FeedbackController.php
new file mode 100644
index 0000000..2347923
--- /dev/null
+++ b/app/Admin/Controllers/Complaint/FeedbackController.php
@@ -0,0 +1,50 @@
+<?php
+
+namespace App\Admin\Controllers\Complaint;
+
+use App\Admin\Controllers\AdminController;
+use App\Admin\Services\Complaint\FeedbackService;
+use Slowlyo\OwlAdmin\Admin;
+use Slowlyo\OwlAdmin\Renderers\Page;
+
+/**
+ * @property FeedbackService $service
+ */
+class FeedbackController extends AdminController
+{
+    protected string $serviceName = FeedbackService::class;
+
+    public function list(): Page
+    {
+        $crud = $this->baseCRUD()
+            ->headerToolbar([
+                ...$this->baseHeaderToolBar(),
+            ])
+            ->bulkActions([])
+            ->filter($this->baseFilter()->body([
+                amis()->GroupControl()->mode('horizontal')->body([
+                    amis()->TextControl()
+                        ->name('employee_name')
+                        ->label(__('complaint.feedback.employee'))
+                        ->placeholder(__('complaint.feedback.employee'))
+                        ->columnRatio(4),
+                    amis()->InputDatetimeRange()
+                        ->name('created_at')
+                        ->label(__('complaint.feedback.created_at'))
+                        ->format('YYYY-MM-DD HH:mm:ss')
+                        ->columnRatio(4),
+                ]),
+            ]))
+            ->columns([
+                amis()->TableColumn()->name('id')->label(__('complaint.feedback.id')),
+                amis()->TableColumn()->name('employee.name')->label(__('complaint.feedback.employee')),
+                amis()->TableColumn()->name('content')->label(__('complaint.feedback.content')),
+                amis()->TableColumn()->name('created_at')->label(__('complaint.feedback.created_at')),
+                $this->rowActions([
+                    $this->rowDeleteButton()->visible(Admin::user()->can('admin.complaint.feedback.delete')),
+                ]),
+            ]);
+
+        return $this->baseList($crud);
+    }
+}
diff --git a/app/Admin/Filters/ComplaintFilter.php b/app/Admin/Filters/ComplaintFilter.php
new file mode 100644
index 0000000..58e784e
--- /dev/null
+++ b/app/Admin/Filters/ComplaintFilter.php
@@ -0,0 +1,24 @@
+<?php
+
+namespace App\Admin\Filters;
+
+use EloquentFilter\ModelFilter;
+
+class ComplaintFilter extends ModelFilter
+{
+    public function employeeName($name)
+    {
+        $this->where('anonymous', false)
+            ->whereRelation('employee', 'name', 'like', "%{$name}%");
+    }
+
+    public function complaintStatus($status)
+    {
+        $this->whereIn('complaint_status', explode(',', $status));
+    }
+
+    public function createdAt($createdAt)
+    {
+        $this->whereBetween('created_at', explode(',', $createdAt));
+    }
+}
diff --git a/app/Admin/Filters/FeedbackFilter.php b/app/Admin/Filters/FeedbackFilter.php
new file mode 100644
index 0000000..2bc841b
--- /dev/null
+++ b/app/Admin/Filters/FeedbackFilter.php
@@ -0,0 +1,18 @@
+<?php
+
+namespace App\Admin\Filters;
+
+use EloquentFilter\ModelFilter;
+
+class FeedbackFilter extends ModelFilter
+{
+    public function employeeName($name)
+    {
+        $this->related('employee', 'name', 'like', "%{$name}%");
+    }
+
+    public function createdAt($createdAt)
+    {
+        $this->whereBetween('created_at', explode(',', $createdAt));
+    }
+}
diff --git a/app/Admin/Services/Complaint/ComplaintService.php b/app/Admin/Services/Complaint/ComplaintService.php
new file mode 100644
index 0000000..37169a0
--- /dev/null
+++ b/app/Admin/Services/Complaint/ComplaintService.php
@@ -0,0 +1,21 @@
+<?php
+
+namespace App\Admin\Services\Complaint;
+
+use App\Admin\Filters\ComplaintFilter;
+use App\Admin\Services\BaseService;
+use App\Models\Complaint;
+
+class ComplaintService extends BaseService
+{
+    protected string $modelName = Complaint::class;
+
+    protected string $modelFilterName = ComplaintFilter::class;
+
+    protected array $withRelationships = ['employee'];
+
+    public function sortColumn()
+    {
+        return 'id';
+    }
+}
diff --git a/app/Admin/Services/Complaint/FeedbackService.php b/app/Admin/Services/Complaint/FeedbackService.php
new file mode 100644
index 0000000..d2131d9
--- /dev/null
+++ b/app/Admin/Services/Complaint/FeedbackService.php
@@ -0,0 +1,21 @@
+<?php
+
+namespace App\Admin\Services\Complaint;
+
+use App\Admin\Filters\FeedbackFilter;
+use App\Admin\Services\BaseService;
+use App\Models\Feedback;
+
+class FeedbackService extends BaseService
+{
+    protected string $modelName = Feedback::class;
+
+    protected string $modelFilterName = FeedbackFilter::class;
+
+    protected array $withRelationships = ['employee'];
+
+    public function sortColumn()
+    {
+        return 'id';
+    }
+}
diff --git a/app/Admin/routes.php b/app/Admin/routes.php
index 4922955..dd5bb6e 100644
--- a/app/Admin/routes.php
+++ b/app/Admin/routes.php
@@ -1,6 +1,8 @@
 <?php
 
 use App\Admin\Controllers\BaseKeywordController;
+use App\Admin\Controllers\Complaint\ComplaintController;
+use App\Admin\Controllers\Complaint\FeedbackController;
 use App\Admin\Controllers\Finance\CommissionIncomeController;
 use App\Admin\Controllers\Finance\LedgerController;
 use App\Admin\Controllers\Finance\ReimbursementController;
@@ -8,13 +10,13 @@ use App\Admin\Controllers\Finance\SalesStatisticController;
 use App\Admin\Controllers\Finance\StoreMasterCommissionController;
 use App\Admin\Controllers\Finance\StoreStatisticController;
 use App\Admin\Controllers\Hr\EmployeeController;
+use App\Admin\Controllers\Hr\HolidayController;
+use App\Admin\Controllers\Hr\OfficalBusinessController;
+use App\Admin\Controllers\Hr\OvertimeController;
 use App\Admin\Controllers\Hr\RestController;
 use App\Admin\Controllers\Hr\SignController;
 use App\Admin\Controllers\Hr\SignLogController;
 use App\Admin\Controllers\Hr\SignRepairController;
-use App\Admin\Controllers\Hr\HolidayController;
-use App\Admin\Controllers\Hr\OvertimeController;
-use App\Admin\Controllers\Hr\OfficalBusinessController;
 use App\Admin\Controllers\Store\DeviceController;
 use App\Admin\Controllers\Store\EmployeeController as StoreEmployeeController;
 use App\Admin\Controllers\Store\StoreController;
@@ -93,6 +95,23 @@ Route::group([
         $router->resource('business', OfficalBusinessController::class);
     });
 
+    /*
+    |--------------------------------------------------------------------------
+    | 投诉意见
+    |--------------------------------------------------------------------------
+    */
+    $router->group([
+        'prefix' => 'complaint',
+        'as' => 'complaint.',
+    ], function (Router $router) {
+        // 举报投诉
+        $router->resource('complaints', ComplaintController::class)->only(['index']);
+        $router->post('complaints/{complaint}/start', [ComplaintController::class, 'start'])->name('complaints.start');
+        $router->post('complaints/{complaint}/complete', [ComplaintController::class, 'complete'])->name('complaints.complete');
+        // 意见箱
+        $router->resource('feedback', FeedbackController::class)->only(['index', 'destroy']);
+    });
+
     /*
     |--------------------------------------------------------------------------
     | 财务管理
diff --git a/app/Enums/ComplaintStatus.php b/app/Enums/ComplaintStatus.php
new file mode 100644
index 0000000..16fbf9b
--- /dev/null
+++ b/app/Enums/ComplaintStatus.php
@@ -0,0 +1,33 @@
+<?php
+
+namespace App\Enums;
+
+enum ComplaintStatus: int
+{
+    case Pending = 1;
+    case Processing = 2;
+    case Processed = 3;
+
+    public function text(): string
+    {
+        return self::options()[$this->value];
+    }
+
+    public static function options(): array
+    {
+        return [
+            self::Pending->value => '待处理',
+            self::Processing->value => '处理中',
+            self::Processed->value => '已处理',
+        ];
+    }
+
+    public static function labelMap(): array
+    {
+        return [
+            self::Pending->value => '<span class="label label-primary">'.self::Pending->text().'</span>',
+            self::Processing->value => '<span class="label label-warning">'.self::Processing->text().'</span>',
+            self::Processed->value => '<span class="label label-success">'.self::Processed->text().'</span>',
+        ];
+    }
+}
diff --git a/app/Models/Complaint.php b/app/Models/Complaint.php
new file mode 100644
index 0000000..fccd56d
--- /dev/null
+++ b/app/Models/Complaint.php
@@ -0,0 +1,44 @@
+<?php
+
+namespace App\Models;
+
+use App\Enums\ComplaintStatus;
+use App\Traits\HasDateTimeFormatter;
+use EloquentFilter\Filterable;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class Complaint extends Model
+{
+    use Filterable, HasFactory, HasDateTimeFormatter;
+
+    protected $attributes = [
+        'anonymous' => false,
+        'complaint_status' => ComplaintStatus::Pending,
+    ];
+
+    protected $casts = [
+        'anonymous' => 'bool',
+        'complaint_status' => ComplaintStatus::class,
+    ];
+
+    protected $fillable = [
+        'employee_id', 'content', 'result', 'anonymous', 'complaint_status',
+    ];
+
+    public function employee(): BelongsTo
+    {
+        return $this->belongsTo(Employee::class);
+    }
+
+    public function isPending(): bool
+    {
+        return $this->complaint_status === ComplaintStatus::Pending;
+    }
+
+    public function isProcessing(): bool
+    {
+        return $this->complaint_status === ComplaintStatus::Processing;
+    }
+}
diff --git a/app/Models/Feedback.php b/app/Models/Feedback.php
new file mode 100644
index 0000000..aae17be
--- /dev/null
+++ b/app/Models/Feedback.php
@@ -0,0 +1,23 @@
+<?php
+
+namespace App\Models;
+
+use App\Traits\HasDateTimeFormatter;
+use EloquentFilter\Filterable;
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class Feedback extends Model
+{
+    use Filterable, HasFactory, HasDateTimeFormatter;
+
+    protected $fillable = [
+        'employee_id', 'content',
+    ];
+
+    public function employee(): BelongsTo
+    {
+        return $this->belongsTo(Employee::class);
+    }
+}
diff --git a/database/factories/ComplaintFactory.php b/database/factories/ComplaintFactory.php
new file mode 100644
index 0000000..7e89dae
--- /dev/null
+++ b/database/factories/ComplaintFactory.php
@@ -0,0 +1,45 @@
+<?php
+
+namespace Database\Factories;
+
+use App\Enums\ComplaintStatus;
+use App\Models\Employee;
+use App\Models\Complaint;
+use Illuminate\Database\Eloquent\Factories\Factory;
+use Illuminate\Support\Arr;
+
+/**
+ * @extends \Illuminate\Database\Eloquent\Factories\Factory<\App\Models\Complaint>
+ */
+class ComplaintFactory extends Factory
+{
+    protected $model = Complaint::class;
+
+    protected static array $employees = [];
+
+    /**
+     * Define the model's default state.
+     *
+     * @return array<string, mixed>
+     */
+    public function definition(): array
+    {
+        return [
+            'content' => fake()->paragraph(),
+            'result' => null,
+            'anonymous' => false,
+            'complaint_status' => ComplaintStatus::Pending,
+        ];
+    }
+
+    /**
+     * 已处理的投诉
+     */
+    public function processed(): static
+    {
+        return $this->state(fn (array $attributes) => [
+            'result' => fake()->paragraph(),
+            'complaint_status' => ComplaintStatus::Processed,
+        ]);
+    }
+}
diff --git a/database/factories/FeedbackFactory.php b/database/factories/FeedbackFactory.php
new file mode 100644
index 0000000..5282dd7
--- /dev/null
+++ b/database/factories/FeedbackFactory.php
@@ -0,0 +1,30 @@
+<?php
+
+namespace Database\Factories;
+
+use App\Models\Employee;
+use App\Models\Feedback;
+use Illuminate\Database\Eloquent\Factories\Factory;
+use Illuminate\Support\Arr;
+
+/**
+ * @extends \Illuminate\Database\Eloquent\Factories\Factory<\App\Models\Feedback>
+ */
+class FeedbackFactory extends Factory
+{
+    protected $model = Feedback::class;
+
+    protected static array $employees = [];
+
+    /**
+     * Define the model's default state.
+     *
+     * @return array<string, mixed>
+     */
+    public function definition(): array
+    {
+        return [
+            'content' => fake()->paragraph(),
+        ];
+    }
+}
diff --git a/database/migrations/2024_04_02_154348_create_complaints_table.php b/database/migrations/2024_04_02_154348_create_complaints_table.php
new file mode 100644
index 0000000..77dbb71
--- /dev/null
+++ b/database/migrations/2024_04_02_154348_create_complaints_table.php
@@ -0,0 +1,32 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::create('complaints', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('employee_id');
+            $table->text('content')->nullable()->comment('投诉内容');
+            $table->text('result')->nullable()->comment('处理结果');
+            $table->boolean('anonymous')->default(false)->comment('是否匿名');
+            $table->tinyInteger('complaint_status')->default(1)->comment('1: 未处理, 2 处理中, 3 已处理');
+            $table->timestamps();
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('complaints');
+    }
+};
diff --git a/database/migrations/2024_04_02_154750_create_feedback_table.php b/database/migrations/2024_04_02_154750_create_feedback_table.php
new file mode 100644
index 0000000..63ae761
--- /dev/null
+++ b/database/migrations/2024_04_02_154750_create_feedback_table.php
@@ -0,0 +1,29 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::create('feedback', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('employee_id');
+            $table->text('content')->nullable()->comment('反馈内容');
+            $table->timestamps();
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('feedback');
+    }
+};
diff --git a/database/seeders/AdminPermissionSeeder.php b/database/seeders/AdminPermissionSeeder.php
index 1897887..764c14b 100644
--- a/database/seeders/AdminPermissionSeeder.php
+++ b/database/seeders/AdminPermissionSeeder.php
@@ -149,6 +149,36 @@ class AdminPermissionSeeder extends Seeder
                 ],
             ],
 
+            /*
+            |--------------------------------------------------------------------------
+            | 投诉意见
+            |--------------------------------------------------------------------------
+            */
+            'complaint' => [
+                'name' => '投诉意见',
+                'icon' => 'mdi:star-four-points-box-outline',
+                'uri' => '/complaint',
+                'children' => [
+                    'complaints' => [
+                        'name' => '举报投诉',
+                        'icon' => 'pixelarticons:list-box',
+                        'uri' => '/complaint/complaints',
+                        'resource' => ['list'],
+                        'children' => [
+                            'start' => '开始',
+                            'complete' => '完成',
+                        ],
+                    ],
+                    'feedback' => [
+                        'name' => '意见箱',
+                        'icon' => 'tabler:box',
+                        'uri' => '/complaint/feedback',
+                        'resource' => ['list', 'delete'],
+                        'children' => [],
+                    ],
+                ],
+            ],
+
             /*
             |--------------------------------------------------------------------------
             | 财务报表
diff --git a/database/seeders/ComplaintSeeder.php b/database/seeders/ComplaintSeeder.php
new file mode 100644
index 0000000..8eed016
--- /dev/null
+++ b/database/seeders/ComplaintSeeder.php
@@ -0,0 +1,38 @@
+<?php
+
+namespace Database\Seeders;
+
+use App\Enums\ComplaintStatus;
+use App\Models\Complaint;
+use App\Models\Employee;
+use Illuminate\Database\Seeder;
+
+class ComplaintSeeder extends Seeder
+{
+    /**
+     * Run the database seeds.
+     */
+    public function run(): void
+    {
+        $timestamp = now();
+
+        /** @var \Illuminate\Database\Eloquent\Collection */
+        $employees = Employee::pluck('id');
+
+        Complaint::insert(
+            collect([])
+                ->merge(Complaint::factory()->count(5)->make())
+                ->merge(Complaint::factory()->count(5)->state(['anonymous' => true])->make())
+                ->merge(Complaint::factory()->count(5)->state(['complaint_status' => ComplaintStatus::Processing])->make())
+                ->merge(Complaint::factory()->count(5)->processed()->make())
+                ->map(function (Complaint $instance) use ($timestamp, $employees) {
+                    return array_merge($instance->toArray(), [
+                        'employee_id' => $employees->random(),
+                        'created_at' => $timestamp,
+                        'updated_at' => $timestamp,
+                    ]);
+                })
+                ->all()
+        );
+    }
+}
diff --git a/database/seeders/FeedbackSeeder.php b/database/seeders/FeedbackSeeder.php
new file mode 100644
index 0000000..1181904
--- /dev/null
+++ b/database/seeders/FeedbackSeeder.php
@@ -0,0 +1,33 @@
+<?php
+
+namespace Database\Seeders;
+
+use App\Models\Employee;
+use App\Models\Feedback;
+use Illuminate\Database\Seeder;
+
+class FeedbackSeeder extends Seeder
+{
+    /**
+     * Run the database seeds.
+     */
+    public function run(): void
+    {
+        $timestamp = now();
+
+        /** @var \Illuminate\Database\Eloquent\Collection */
+        $employees = Employee::pluck('id');
+
+        Feedback::insert(
+            Feedback::factory()->count(10)->make()
+                ->map(function (Feedback $instance) use ($timestamp, $employees) {
+                    return array_merge($instance->toArray(), [
+                        'employee_id' => $employees->random(),
+                        'created_at' => $timestamp,
+                        'updated_at' => $timestamp,
+                    ]);
+                })
+                ->all()
+        );
+    }
+}
diff --git a/lang/zh_CN/complaint.php b/lang/zh_CN/complaint.php
new file mode 100644
index 0000000..04d1f7c
--- /dev/null
+++ b/lang/zh_CN/complaint.php
@@ -0,0 +1,21 @@
+<?php
+
+return [
+    'complaint' => [
+        'id' => 'ID',
+        'employee' => '投诉人',
+        'content' => '投诉内容',
+        'result' => '处理结果',
+        'complaint_status' => '状态',
+        'created_at' => '投诉时间',
+        'start' => '开始',
+        'complete' => '完成',
+    ],
+
+    'feedback' => [
+        'id' => 'ID',
+        'employee' => '反馈人',
+        'content' => '反馈内容',
+        'created_at' => '反馈时间',
+    ],
+];